Aberdeenshire-based Bethan Customs Consultancy has been accredited with ISO 9001:2015 certification for its quality management system (QMS). The award recognises the quality of its customs consultancy services and commitment to continuous improvement.
Since its creation six years ago, the Bethan team said it has proved a number of fundamental processes and principles that make the business run. These include a customs-specific risk analysis on which to base the QMS; systematic monitoring of the business environment in which the firm’s clients and partners operate; and robust leadership and a commitment to management accountability.
Bethan’s MD Nicola Alexander said the last 20 months had highlighted the need to embed business continuity and consistency in the company structure regardless of external events. “We therefore set out to develop a consistent Bethan standard within our QMS, which is then further refined by client specific requirements. This ISO certification offers both our current and potential future clients the reassurance that we operate to a consistently high standard of procedures that have been independently audited and scrutinised,” she said in a February 9 statement.
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